Course Ambassador

Job Description

The Starter/Marshal at Shadow Mountain is responsible for ensuring a smooth and enjoyable golfing experience for all players. This includes greeting players, managing tee times, maintaining pace of play, and providing exceptional customer service. The Starter/Marshal will serve as a key point of contact for golfers, ensuring they adhere to course rules, safety guidelines, and etiquette while maintaining a friendly and professional environment.

The position may require early morning, evening, weekend, and holiday shifts. Flexible hours based on course needs and seasonal demand.

Please send your resume to Head Professional Doug Schneider at doug schneider@shadowmountain.ca, or fill-in the form at the end of this page.

We are looking forward to you being part of our Team!

QUALIFICATIONS

  • Previous experience in a customer service or golf-related role preferred but not required.
  • Basic knowledge of golf course operations, rules, and etiquette is a plus.
  • Strong communication skills with the ability to remain calm and professional in high-pressure situations.
  • Ability to walk the course and work outdoors in various weather conditions.
  • Comfortable with using golf carts and other equipment as needed.
  • Must be dependable, punctual, and a team player.
  • Friendly, approachable, and able to engage with a diverse group of people.
  • Ability to stand, walk, and move around the course for extended periods of time.
  • Ability to work in varying weather conditions (sun, rain, etc.).
  • Must be able to lift to 25 pounds (e.g., equipment or supplies).

RESPONSBILITIES

  • Tee Time Management:
    • Greet players and check in guests upon arrival at the golf course.
    • Confirm and enforce tee time schedules, ensuring that groups are sent off in a timely and organized manner.
    • Provide golfers with necessary information about course conditions, rules, and any special events
  • Pace of Play:
    • Monitor groups on the course to ensure they are maintaining the appropriate pace of play.
    • Remind players of course etiquette and policies as needed to promote an efficient and enjoyable experience for all golfers.
    • Handle any player issues related to slow play or other concerns in a professional manner.
  • Course Monitoring:
    • Drive around the course to ensure players are following the rules, such as maintaining proper pace, repairing ball marks, and adhering to dress codes.
    • Respond to player requests and concerns, addressing any issues that arise promptly and effectively.
    • Assist with managing on-course safety by ensuring players follow safety protocols and regulations.
  • Customer Service:
    • Provide excellent customer service by assisting golfers with any questions or concerns, ensuring they have a positive experience on the course.
    • Be approachable and friendly, serving as a liaison between players and golf course management.
  • Operational Support:
    • Assist with managing course traffic, including guiding groups, managing wait times, and handling Guest Services duties when necessary.
    • Help maintain cleanliness and orderliness of the golf course, ensuring all facilities are well-kept and welcoming.
    • Support other staff with events or tournaments when needed.

BENEFITS

  • Golf Privileges
  • Golf Shop Merchandise & Restaurant Discounts
  • Staff Uniform
  • Full-time or Part-time employment
  • Flexible shifts and set shifts available
  • On-site parking
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